Shipping Policy

Thank you for shopping with Lutiloo. We strive to deliver your orders safely and efficiently.

Order Processing

All orders are processed within 1 business day after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Customers will receive order confirmation and shipping updates via email, SMS, or phone number provided during checkout.

Shipping Time

Estimated delivery time is 5–7 business days from the date of dispatch.
Delivery timelines may vary depending on the customer's location, courier partner availability, weather conditions, public holidays, or unforeseen circumstances.

Shipping Coverage

We currently ship across India.
Delivery availability may vary for certain remote or restricted locations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Promotional offers such as free shipping may be available from time to time.

Order Tracking

Once your order is shipped, tracking details will be shared with you through available communication channels.
Customers can use the tracking information provided by the courier partner to monitor delivery status.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Lutiloo shall not be responsible for delays or delivery issues arising from incorrect or incomplete addresses, phone numbers, or recipient details.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control. In such cases, we appreciate your patience and understanding.

No Refund Policy

All sales made through Lutiloo are final. We do not offer refunds for delivered products. Customers are encouraged to review product details carefully before placing an order.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:

Email: lutiloo21@gmail.com
Phone: +91 9998903796

We will review the issue and provide an appropriate resolution at our discretion.

Contact Us

For any shipping-related questions, please contact:

Lutiloo
Email: lutiloo21@gmail.com
Phone: +91 9998903796
Address: A-11, Janambhumi Society, Kadi, Mehsana, Gujarat, India