Return and Refund Policy

At Lutiloo, customer satisfaction is very important to us. Please read our policy carefully:

• We do not accept returns on any products.

• We offer replacement only if the product is damaged or defective upon delivery.

• To be eligible for a replacement, you must provide a clear video proof showing the damage or defect during the unboxing.

• The video proof should be submitted within 24 hours of receiving the product.

• Requests without proper video evidence or after 24 hours will not be eligible for replacement.

• Once your claim is verified, we will process the replacement as quickly as possible.

Thank you for understanding our policy designed to serve you better with quality products and quick resolutions.

For any questions or assistance, please contact our customer support team.